At Geomancy University, we are committed to providing high-quality educational materials, digital products, and online learning experiences in the sacred art and science of Geomancy. We understand that sometimes expectations may differ, and we have established the following refund policy to ensure fairness and clarity for all our students and customers.
📘 Digital Products and Courses
All purchases of digital courses, downloadable materials, eBooks, and study resources are considered non-refundable once accessed or downloaded. This is due to the immediate and irreversible nature of digital delivery.
However, we may grant a refund under limited circumstances, such as:
- You were charged more than once for the same product
- You experienced a technical error that prevented access to the course or content and we were unable to resolve it
- You purchased a product in error and have not accessed or downloaded any of its content
To request a refund, please contact us within 7 calendar days of purchase.
🎓 Course Bundles and Subscriptions
If you enrolled in a course bundle or signed up for a subscription-based program, we offer a 7-day money-back guarantee, provided you have not completed more than 20% of the course content.
To qualify:
- You must send your refund request to geomancyuniversity@gmail.com within 7 days of purchase.
- Include your full name, order number, course name, and reason for the request.
Please note: After 7 days, or if substantial content has been accessed, we will be unable to process a refund.
📦 Physical Products (if applicable)
If we offer physical items (e.g., printed books, divination tools), refunds or exchanges will be handled on a case-by-case basis and only for:
- Items that arrived damaged
- Incorrect orders received
Return shipping fees may apply unless the item was defective or sent in error. Please contact us within 5 days of receiving the item with photos and a description of the issue.
🚫 Non-Refundable Items
- Customized products
- Gift cards
- Promotional or discounted items
- Free courses or complimentary access resources
📬 How to Request a Refund
To initiate a refund request, please email us at:
📩 geomancyuniversity@gmail.com
Include:
- Your full name
- Order number
- Product or course title
- Reason for the refund request
Our support team will respond within 3–5 business days to confirm eligibility and next steps.
🔐 Right to Refuse Refunds
Geomancy University reserves the right to decline any refund if the request falls outside the stated terms or if there is evidence of misuse, dishonesty, or abuse of the refund system.
🤝 Thank You
We deeply value your trust in Geomancy University. Our goal is always to support your journey with respect, transparency, and integrity. If you have any concerns or require assistance, please don’t hesitate to reach out.